AI receptionist
Answer calls when the team is busy, with escalation to a person.
ExploreFrequently asked questions
Questions people ask before they book a demo.
Clear answers about phone systems, AI receptionists, CRM, follow-up, websites, security and support.
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What is Step Into AI?
A connected business phone, AI receptionist, CRM and follow-up platform designed to help service businesses capture and progress enquiries.
Does the AI receptionist replace staff?
No. It is designed to help when the team is busy or unavailable, with escalation or callback options when a person is needed.
Can I approve messages before they go out?
Approval rules can be designed so messages require approval, run automatically within defined rules, or escalate to a person. The local replica demonstrates the concept only.
Can this replica connect to my CRM?
Yes, with a supported API, credentials, a secure backend and a clear mapping of the data you want to synchronise.
What happens to your next enquiry?
See how phone, customer records and follow-up can work together — with human approval where it matters.